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Infosys' Relationship Scorecard: Measuring Transformational Partnerships

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This case analyzes Infosys' innovative approach to measuring performance in client relations. Infosys' strategy is evolving to build transformational partnerships from its original position as an outsourcer of end-to-end IT projects. A transformational partner helps clients to devise and implement strategies that will allow them to achieve a competitive advantage. The traditional paradigm of service-level agreements (SLAs), while sufficient for Infosys' needs early on, is not able to achieve the level of understanding that transformational partnerships require. Infosys applies the principles of the Balanced Scorecard (BSC) to produce a feedback mechanism that allows the partnership to grow to the benefit of both parties."

【書誌情報】

ページ数:34ページ

サイズ:A4

商品番号:HBSP-109006

発行日:2008/7/9

登録日:2010/1/26

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